Frequently Asked Questions
What happens in the case of rain or wind?
Do you offering private experiences?
Where Are You Based?
I have a specific dietary requirement. Will you be able to accommodate me?
If you have a specific allergy, we kindly ask that you bring inhalers/epi-pens or emergency equipment that you may require as although we will avoid particular allergens during preparation, we cannot always guarantee cross-contamination where food is prepared in a kitchen which may contain said allergens.
What is your booking and cancellation policy?
By us:
We reserve the right to postpone your booking; this includes amongst others, dangerous weather, safety issues and unforeseen circumstances. In the unlikely event that we have to cancel, we aim to give customers as much notice as possible and will offer a refund in full or the opportunity to reschedule and rebook a future event at the same price within the next 12 months.
By you:
Private Events or Corporate Bookings
A 50% non-refundable deposit is required to secure your booking, with the remaining balance payable three weeks before the date of your event.
If you wish to cancel your event, the deposit is non-refundable once paid. The final balance is also non-refundable if cancellation occurs within three weeks of your event date.
If you wish to reschedule your booking to a later date, you may do so provided you give at least three weeks’ notice prior to your original event date, and the rescheduled event takes place within four months of the original date. You may reschedule your booking once only; any further changes will result in the forfeiture of your deposit.
We require five working days’ notice if you wish to increase the number of guests attending, and we will accommodate this where possible.
If you wish to reduce the number of guests attending, you must notify us at least one week in advance. If guest numbers are reduced within one week of the event, you will still be required to pay for the full number of spaces originally booked. We are unable to offer refunds for reductions in guest numbers notified within one week of the event date.
Can I bring my dog/pet?
I have young children. Can I bring them with me?
Is there parking nearby?
Is there public transport/can I Uber there?
Do you offer workshops in other locations?
If you have an enquiry, please do send through the following details:
- Number of guests
- Location
- Proposed date
- Budget
We will respond with availability and all information.
